Cancellation
Reservation
Client Responsibility
To ensure that you obtain the appointments you desire, please make reservations in advance. A credit card guarantee is required at the time of booking. Spa guest should be 16 years of age or older. We regret that we are unable to provide services to guests accompanied by children. Prices are subject to change without notice. If you are using a coupon, promotion code or Gift Certificate please mention it at the time of booking. Please keep in mind that discounts and any promotions can not be combined..
Please keep in mind that we do have a 24 hours cancellation policy and no same day cancellation or rescheduling. A full price of the treatment will be charged to your credit card for appointments that are rescheduled or cancelled less than 24 hours.
New Clients: Please arrive at least 10-15 minutes before your scheduled appointment. This will allow adequate time to fill out intake form (for first time clients), change and get ready for your treatment. Your appointment will start promptly at the scheduled time. Arriving late to your scheduled appointment will regrettably deprive you of valuable treatment time. To avoid delaying the next client, your treatment will end on time regardless of how late you begin
- Privacy: Please respect the privacy of our clients and their wish to experience personal renewal in complete tranquility.
- Communicate: Please let your therapist know of any concerns, special needs, or questions prior to your treatment. Please always inform therapist if you are pregnant or taking any medications. During your treatment, let your therapist know if you feel any discomfort or would like special attention on a particular areas.
- Gratuities: Gratuities are welcome and are accepted in cash only. The recommended standard gratuity for spa services is 15%-20% of the regular price of the treatment received. However, the gratuity you leave is entirely based on your satisfaction.
Check-In
Massage Etiquette